Refund policy

Refund & Return Policy

Last updated: April 17, 2026

At DentVibe, we are committed to providing you with the highest quality teeth whitening experience. We want you to be completely satisfied with your purchase.

1. 30-Day Satisfaction Guarantee

We stand behind our products. If you are not satisfied with your results, you are eligible for a return or refund within 30 days of your purchase date.

2. Return Conditions (Please Read Carefully)

To ensure the hygiene and quality of our products, our return policy is as follows:

  • Unopened Items: You may return any unopened, unused product in its original packaging for a full refund.

  • Opened Items: Due to the nature of personal care products, we cannot accept returns or provide refunds for any items that have been opened, used, or have the safety seal broken.

  • Damaged/Defective Items: If you receive a product that is damaged or defective, please contact us immediately within 48 hours of delivery, and we will arrange a replacement free of charge.

3. How to Start a Return

To initiate a return request, please follow these steps:

  1. Email us at support@dentvibe.store with your Order Number and a brief reason for your return.

  2. If your return is approved, we will provide you with the return shipping instructions.

  3. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Contact Us

If you have any questions about your order or our return policy, our support team is here to help: